Question 1

How does the rental work?

Accepted Answer

Pick a cart, pick a date, get a quote. We deliver, set it up, show you how to use it, and pack it away when the party's over. Simple.

Question 2

Is the price I see final?

Accepted Answer

Yes. Delivery, setup, breakdown, cleaning, and taxes are all baked in. No hidden fees. No surprises.

Question 3

Is there a security deposit?

Accepted Answer

Yes, a refundable $300 security deposit. We'll place a hold on your card a week before the party, and release it once we get the cart back in good shape.

Question 4

Do you deliver and set up?

Accepted Answer

Yes. We deliver the cart to your event, set it up exactly where you want it, and make sure everything is ready to go.

Question 5

What’s included with each cart?

Accepted Answer

The machine, the cart, delivery, setup, and a quick 'how-to'. If you add a food kit, you get the supplies for that too.

Question 6

Do you stay and operate the machines?

Accepted Answer

You can operate them yourself (we deliver, set up, and provide a full walkthrough), or you can add an attendant (1–75 guests · +$25/cart; 76+ guests · +$50/cart). With an attendant, we’ll stay, serve, restock, and keep the station tidy so you don't have to.

Question 7

What do I need to provide?

Accepted Answer

A standard power outlet. For snow cones, you bring the ice. For hot dogs, you bring the dogs. We handle the rest.

Question 8

Is food included?

Accepted Answer

The base price is just the equipment. Food kits are add-ons. Need more? Just add extra servings at checkout.

Question 9

How long is the rental?

Accepted Answer

4 hours. Need more time? Add extra hours at checkout.

Question 10

What is your cancellation and refund policy?

Accepted Answer

Cancellations 14+ days out get a 100% refund. 7-13 days out get a 50% refund or a credit. Cancellations within 7 days are non-refundable (because we've already prepped everything for you).

Question 11

What happens in case of bad weather or rain?

Accepted Answer

Our carts are wood and have electronics, so they don't do well in rain. If you're outside, have a dry backup plan like a tent or an indoor spot.

Question 12

What are my responsibilities and liability for the equipment?

Accepted Answer

While it's at your party, it's your responsibility. Minor accidents are covered by the deposit, but you are responsible for any major damage.

Question 13

Are there any venue access or surface restrictions?

Accepted Answer

These carts are heavy. They need smooth, flat surfaces like concrete or tile. No stairs, thick sand, or mud. Make sure doors are at least 36 inches wide.

Question 14

Can I rent multiple carts?

Accepted Answer

Of course! Book a bundle to save some money and give your guests more to talk about.

Question 15

What happens if something stops working?

Accepted Answer

Call or text us immediately. We'll troubleshoot or come fix it.

Question 16

What areas do you serve?

Accepted Answer

Miami-Dade, Broward, and Palm Beach counties.

Question 17

Do the carts require power?

Accepted Answer

Yes, just a standard household outlet.

Question 18

What are the cart dimensions?

Accepted Answer

About 4'x2' and 8' tall. They fit through standard doorways.

Question 19

How far in advance should I book?

Accepted Answer

As soon as you can. Weekends book up fast.

Question 20

Why choose The Cart Company?

Accepted Answer

Because we make it easy. Transparent pricing, instant booking, and we handle everything.

Question 21

How do I book?

Accepted Answer

Pick a cart, pick a date, check out. Done.

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